If you wish to exchange Mevo products (i.e. if the product is deemed defective and you want a replacement), please go to https://getmevo.com/returns/start and fill in the appropriate information.
If you purchased your Mevo product from a reseller (e.g. Amazon, Best Buy, etc.), please contact them first to inquire about an exchange.
Once you print the shipping label and are ready to ship your Mevo products back to us, you may want to consider scheduling a pickup of your package.